Dell Latitude E5570 Bitlocker recovery problem
We recently discovered a problem with Bitlocker on the Dell Latitude E5570 laptops, that after enabling bitlocker (we use MBAM), the computer prompts for a recovery key after every reboot. It turns out this is a problem with the Dell BIOS which is repaired through a BIOS update, though it has been noted that running in UEFI mode may fix this problem as well. There is a nice discussion in this issue here:
The root-cause of this problem is an issue with the default BIOS version on E5570, E5470, and E7270s. Dell released a BIOS fix for this on March 16th. To repair, do the following:
- Be sure that you are plugged into a power source.
- Install the BIOS update, located here:
- After reboot you will be prompted to suspend and resume bitlocker, press enter.
- Enter the bitlocker recovery key using the bitlocker help desk portal.
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From an elevated command prompt type:
Manage-bde.exe –protectors –disable c: Manage-bde.exe –protectors –enable c:
- Reboot the computer to ensure that the problem has been resolved.
Written on March 24, 2016